Support
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AVC have a team of experienced and dedicated product specialists and engineers who are keen to help. We're tuned into the future of broadcast technology and can help you with expert know-how and inventive thinking.
Customers can engage with our support team by:
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Lodging a ticket directly in our Customer Support Portal
2. Emailing support@avc-group.net
3. If it's an emergency, phone our 24/7 support line to speak with our Tier 1 Support Team:​
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Australia: 1800 631 728
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New Zealand: 0800 282 477
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International: +64 9361 7777
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If you need remote assistance please click here to start a TeamViewer Quick Support session.
Q&A AVC Support Changes January 2025
How will this be different to your current system?
Our new platform is specifically designed for service providers, offering advanced tools for managing complex workflows such as repairs, incident and problem management, and service delivery. It seamlessly integrates with other tools in our stack for remote monitoring and management, billing, and cybersecurity, creating a unified platform for managing our Helpdesk, SaaS and PaaS environments.
Aside from minor visual changes with layouts, the support email experience will be similar to our current system.
When you send us a request you will receive a notification that a ticket has been created.
You can reply to the notification and you will receive a notification when we add an update to the ticket. Most email platforms will treat each notification as part of the same reply thread.
What will happen to my existing support requests and repairs?
New ticket IDs will be created using information from our existing helpdesk. There may be a short period during the transition where your new ticket # is not available. Just email in with any questions. When we have an update we will respond from the new system with a new ticket ID. A summary of the ticket activity will be available in the new ticket.
In the coming months we will add more features to our Customer Portal. You will be able to request repairs, upgrades and other service tasks.
If you have any questions, please email us at support@avc-group.net or call our Support Line on the numbers above.
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